Is it time to upgrade your current hotel phone system and don’t know where to start? Need to know what functionality might be available? Here are three things to consider when upgrading….
1. Hotel Phone System Functionality Visitors
Motels and hotels must provide reliable, easily accessible and functional communications for their clients. The ease of use is vitally important for the guests that come and go. Often used by business people on a regular basis, they will expect that communications systems are suitable for their business uses.
ECT Connect is able to provide a whole host of functionalities that are specifically designed to target the guest including:
• Voice Mail Notification
A guest comes back into their room and they can tell immediately by the light on the phone whether they have received any message.
• Room to Room Calls
Room to room calls when made through the hotel phone system are provided at no charge which is beneficial to clients when several rooms are being occupied by the same family or company employees. Calls to housekeeping or room service can be made via individual client rooms.
• Wake Up Calls – pre-programmed or pre-arranged at reception
When travellers have to rise early they can be alerted by reception automatically via a booked wake up call.
2. Hotel Phone System Functionality For Hotel Staff
A hotel phone system is not only for hotel guests. The hotel manager, housekeeping, maintenance and all employees can all benefit from a solution designed specifically for the hospitality industry. As a matter of course we provide training on how to operate the hotel phone system and provide quick reference cards.
Some of the functionality to benefits staff include:
• Room Availability
When the room has been made up by housekeeping a code can be entered in via the handset to let reception know that the room is now ready to be occupied again. The reception console typically has an alert that a room is now vacant & can be booked again by an incoming client. The main console can also ensure that all outstanding accounts have been settled before reletting a particular room.
• Call blocking
The reception has an option to block calls from particular rooms if for example the room hire has been settled and the client may be leaving early morning prior to reception opening hours. This is very typical in smaller hotels & motels when reception is not operating 24 hours.
• Long range cordless phone
Long range cordless phones allow hotel staff the freedom to move through the site and grounds while staying connected to the system. This can be pariticulary useful for carrying out maintenance or for after hours managers to pick up calls incoming calls.
• Efficient check out
All hotels require a fast and efficient check in and check out system for their guests. It is very important that the consoles provide the operator a clear indication of room occupancy and phone usage to enable them to charge the client accordingly. This information can be downloaded onto the client’s room bill to the computer console and updated daily or printed at time of checkout.
• Call accounting
At the end of each day or a particular time of day each room account can be updated with regard to calls made, room amenities and any other expenses charged to the room by the client. The client can then be made aware of these costs as their hotel stay progresses. Printouts can be furnished progressively or at end of stay.
• B paging
Calls can be telegraphed to all handsets simultaneously from consul in case of emergency & evacuation circumstances.
• Time
Display model phones will show times to record when calls come to reception via an integrated voicemail inclusion or digital answering service.
3. A scalable and easy maintenance hotel phone system
ECT Connect offer hospitality telephone systems that are:
• Fully scalable
• Economic to purchase
• Easy to manage & maintain
We can also provide telephone handsets to suit your current phone system we will provide the right advice to meet expectations of your business keeping you in line with changing technology.
ECT Connect specialises in providing telephone systems specially suited to the hospitality industry. We offer a comprehensive assessment of our customers, seeking to understand their current and futures needs in order to provide the best solution tailored to our clients’ specific situations. Our knowledge of products and system functionality as well our extensive experience in hotel phone systems for both large and small hotels and motels place us in a unique position to ensure you get the right solution for your needs.
Contact ECT Connect on 1300 693 663 today to get the right solution for your hospitality needs. We service all areas of Sydney.
